Privacy Policy

Watagan Park Central (operated by Johnson Property Group Pty Ltd, ABN 58 102 465 814) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

To operate Watagan Park Central shopping centre and provide our services, we may collect the following personal information:

Name, contact details (email, phone, address)
Customer service enquiry details and feedback
Marketing preferences and competition entries
Gift card and loyalty program information
CCTV footage for security and safety purposes
Car park access information (license plates, entry/exit times)
WiFi usage data (when you connect to centre WiFi)
Website browsing information and cookies
Event registration and booking information

3. How We Collect Personal Information

We collect personal information:

Directly from you when you interact with us (in person at the centre, by phone, email, or through our website)
Through our customer service desk and information centre
Via security systems including CCTV cameras and car park systems
Through WiFi systems when you connect to our network
Through our website, social media, and online forms
From retailers operating within the centre (when you authorise them to share information)
From third-party service providers and contractors

4. Why We Collect and Use Personal Information

We collect and use your personal information to:

Operate and manage Watagan Park Central shopping centre
Provide customer service and respond to enquiries
Ensure the safety and security of visitors, staff, and property
Manage car parking, access control, and centre facilities
Process gift card purchases and loyalty program participation
Send marketing communications about centre events, promotions, and retailer offers (with your consent)
Organize and manage centre events and activities
Improve our services and visitor experience
Comply with legal obligations
Investigate incidents, disputes, or suspected unlawful activity

6. Who We Share Your Personal Information With

Unless required by law, court order, or to investigate suspected fraud or unlawful activity, your personal information will only be disclosed to:

Staff and contractors of Johnson Property Group and Watagan Park Central
Centre management and security personnel
Retailers and service providers within the centre (when necessary for service delivery)
Marketing and promotional service providers
IT service providers and data storage providers
Insurance providers and legal advisers
Law enforcement and emergency services (when required)
Third parties with your consent

7. Marketing Communications

We may send you information about centre events, promotions, and services that may be of interest to you. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting our customer service team
Updating your preferences online

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical security measures, secure IT systems, access controls, and staff training.

9. Access and Correction

You have the right to access and request correction of your personal information held by us. To make a request, please contact us using the details below. We may require verification of your identity before processing your request.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website and at the centre's customer service desk.

13. Third-Party Websites

This privacy policy applies only to Watagan Park Central. Our website may contain links to retailer websites and other third-party sites. We are not responsible for the privacy practices of these external sit

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